Client Background
Mr. Vipin who has mid-sized e-commerce company relied on multiple dedicated servers to run its online store. Their revenue depended heavily on 24/7 uptime and fast page load speeds.
Challenge
- Frequent server crashes during peak hours
- Slow response time from their existing hosting provider
- Lack of 24/7 monitoring and proactive maintenance
- Risk of downtime leading to revenue loss
The client approached TechSpark IT Solutions after experiencing a major 2-hour outage during a holiday sale that cost them thousands in lost sales.
Solution by TechSpark IT Solutions
- Deployed 24/7 proactive monitoring & incident response
- Optimized server resources for better load handling
- Migrated to a secure VPS + dedicated hybrid setup
- Implemented regular patching, security hardening, and automated backups
- Assigned a dedicated support engineer for quick escalation
Results
- Zero major downtime in the last 12 months
- 40% faster server response time
- Reduced IT costs by 25% due to optimized resource usage
- Improved customer experience with faster checkout times